BreathiZen Refund Policy

1. The window

Sixty days from the date of your order, as published on the sales page. The clock starts at purchase, not at delivery, and not at the day you opened the first bottle.

2. What can be returned

Product bought through this website. Opened bottles and partly used bottles from a multi-bottle pack are included, which is the point of a money-back guarantee rather than a returns policy. Call the desk first to confirm what they need you to send.

3. What cannot

Anything bought from a marketplace, a shop, a social media seller or another website. We did not sell it, we cannot verify it, and we cannot refund it. Anything claimed after day 60 is also outside the policy.

4. How to start a return

Call +1 (302) 200-3480 with your order ID. Monday to Friday, 9:00am to 5:00pm Eastern. Starting by phone rather than by posting the parcel is what keeps a return moving, because the desk then knows to expect it.

5. What to put in the box

Three things, written clearly: your full name, the email address you used to order, and your order ID. A parcel that arrives without them cannot be matched to a payment, and matching is the step that takes the time.

6. Where to send it

230 Park Avenue, Floor 10
New York, NY 10169
USA

7. Who pays the postage

You do. That is standard across this category. Use a tracked service and keep the receipt until the refund lands, because tracking is the only proof that the parcel arrived.

8. When the money comes back

The desk credits the refund in about 3 to 5 business days once the return is processed. Your bank or card issuer then takes roughly another 5 to 10 days to show it. Those are two waits in sequence, not one.

9. What gets refunded

The purchase price of the product. Original shipping and your return postage are not published as refundable, so assume they are not.

10. If something is wrong with your order

A damaged parcel, a missing bottle or the wrong pack is not a refund question in the first instance, it is a fix-it question. Call the desk the same day, with photographs if anything is damaged.

A published refund policy sits on top of your legal rights, it does not replace them. In the United States, card issuers offer chargeback rights, and states have their own consumer protection rules. Nothing on this page limits either.

That said, a chargeback should be a last resort rather than a first move. It is slower than a phone call, it takes the matter out of your hands, and the desk can usually resolve a straightforward return faster than a card issuer can. Call first. If the desk does not resolve it, you still have the other route.

1. Day 0 — you order the single bottle

   $89. The confirmation email arrives with an order ID. You write the date in your phone and set a reminder for day 45.

2. Days 1 to 44 — you take it daily

   Four pumps each morning before breakfast. On day 30 you read the two things you wrote down on day one and answer them in writing.

3. Day 45 — you decide it is not for you

   You call +1 (302) 200-3480 with your order ID. The desk confirms the return and tells you what to send.

4. Day 46 — you post it

   Bottle in a box with your full name, order email and order ID on a slip of paper inside. Tracked service to 230 Park Avenue, Floor 10, New York, NY 10169, USA. You keep the receipt.

5. Days 49 to 52 — it arrives

   Tracking confirms delivery. You now have proof, which is why the tracked service mattered.

6. Days 53 to 58 — the desk processes and credits it

   About 3 to 5 business days once the return is processed.

7. Days 60 to 68 — your bank shows it

   Roughly 5 to 10 days after the credit. Total: a little over three weeks from posting.

Notice where the risk sits in that timeline. Everything after day 46 is out of your hands and runs fine. The only step that can go wrong is the decision at day 45, and it goes wrong by being made at day 58 instead.

This should not happen, and if it does there is a sequence worth following before you reach for a chargeback.

1. Call again during the published hours, on a weekday morning. Most unanswered calls are timing.
2. Email [email protected] with your order ID, the dates and times you called, and what happened. That inbox is the website rather than the order desk, and a documented complaint is a useful thing to have.
3. Keep your tracking receipt and your order confirmation. Those two documents are your entire case if it ever becomes one.
4. If there is still no resolution, your card issuer's dispute process remains available and nothing in this policy limits it.

We put this section in a refund policy deliberately. A policy that does not explain what to do when the policy fails is not much of a policy.

• Sixty days from your order date, for product bought on this website.
• Start it with a phone call to +1 (302) 200-3480, not an email.
• Put your full name, order email and order ID inside the box.
• Post it to 230 Park Avenue, Floor 10, New York, NY 10169, USA, tracked, at your own cost.
• About 3 to 5 business days at the desk, then 5 to 10 at your bank.
• Decide at day 45, not day 58. Postal time counts against your window.