Contact Breathizene
Two routes, and it matters which one you use. Orders go to the phone. The website goes to the inbox.
For anything about an order — tracking, a change, a refund — call the order desk on +1 (302) 200-3480, Monday to Friday, 9:00am to 5:00pm Eastern, with your order ID. For anything about this website — a mistake on a page, a typo, privacy or press — email [email protected]. Returns go to 230 Park Avenue, Floor 10, New York, NY 10169, USA.
How to reach us
Order desk — +1 (302) 200-3480
Orders, tracking, address changes, cancellations, returns and refunds. Have your order ID in front of you before you call: every question is about two minutes with it and considerably longer without.
Monday to Friday, 9:00am to 5:00pm Eastern Time
Website — [email protected]
A mistake on a page, a typo, a broken link, a privacy request or a press enquiry. Also the right place to send us your own experience of the product, including if nothing happened.
We reply on weekdays
Please do not email about a refund
The website inbox does not process refunds and cannot access your order. A refund request sent there has to be forwarded, and that costs you days inside a 60-day window. Call +1 (302) 200-3480 instead.
Addresses
- Office
- 810 Seventh Avenue, Floor 9
New York, NY 10019
USA - Returns
- 230 Park Avenue, Floor 10
New York, NY 10169
USA
Include your full name, order email and order ID inside the box. - Phone
- +1 (302) 200-3480
- Hours
- Monday to Friday, 9:00am to 5:00pm Eastern Time
- [email protected]
- Market
- United States
The office and the returns address are different
This trips people up. Returns go to 230 Park Avenue, not to 810 Seventh Avenue. A parcel sent to the office address will take longer to reach the right desk, and your 60-day window does not pause while it travels.
What to say when you call
| If you are calling about | Have ready |
|---|---|
| An order you just placed | Your order ID from the confirmation email |
| Tracking | Order ID and the delivery address you used |
| A change of address | Order ID, the old address and the new one. Call, do not email — this is time-sensitive |
| A damaged parcel | Order ID and photographs taken before you unpacked further |
| A refund | Order ID and the date you ordered |
| Checking a bottle | The lot number from the base of the bottle, and your order ID |
| A reaction to the product | What happened, when, and what else you take |
Response times, honestly
- The phone is the fastest route, during the published hours. Nothing else comes close.
- The website inbox is a weekday inbox. An email sent on Friday evening is a Monday email.
- Refunds are two waits, not one. About 3 to 5 business days at the desk once the return is processed, then roughly 5 to 10 days at your bank.
- If the desk does not get back to you, email [email protected] with your order ID and the date you called. This website would rather know.
- We do not use live chat or social media DMs for order matters, and anyone contacting you that way claiming to be us is not us.
Contact questions
How do I contact a human?
Call +1 (302) 200-3480 for anything about an order. Email [email protected] for anything about this website. The desk is open Monday to Friday, 9:00am to 5:00pm ET.
How do I get a refund?
Call +1 (302) 200-3480 with your order ID. Post the bottles to 230 Park Avenue, Floor 10, New York, NY 10169 with your full name, email and order ID in the box. You pay the return postage and you should use a tracked service.
How long does a refund take?
The desk credits it in about 3 to 5 business days once they have processed the return. Your bank then takes roughly another 5 to 10 days to show it.
Where can I buy BreathiZen?
Through this website, which is the USA Authorized BreathiZen Retailer. Buying here means your order, your tracking and your refund all sit with one order desk.
Who runs this website?
Breathizene, the USA Authorized BreathiZen Retailer. Pages are written and reviewed by the BreathiZen Editorial Desk. We do not invent a doctor's name to put on top of a page.
The order desk, in detail
The order desk is the number printed at the top of every page on this website and in the footer of every page. It handles everything that involves an order: placing one, finding out where it is, changing an address, cancelling, returning and refunding.
It is staffed on weekdays during the published hours. Outside those hours nobody answers, and there is no overnight queue, so a call at 9:05am on a Tuesday will be handled faster than one at 6pm on a Friday.
- Number
- +1 (302) 200-3480
- Hours
- Monday to Friday, 9:00am to 5:00pm Eastern Time
- Handles
- Orders, tracking, address changes, cancellations, returns, refunds
- Does not handle
- Corrections to this website, privacy requests, press
- Have ready
- Your order ID, from the confirmation email
- Typical call
- Two minutes with an order ID. Considerably longer without
One practical note about refunds. The 60-day window runs on the calendar, not on how quickly anybody answers. If you are approaching the end of it, call rather than email, and call on a weekday morning rather than a Friday evening.
The website inbox, in detail
The website inbox is a different desk with a different job. It exists because a site that publishes facts about a product needs somewhere for people to send corrections, and because privacy requests and press enquiries should not be queued behind order tracking.
- A mistake on a page. Tell us what is wrong and how you know. We correct it and move the page's updated date forward.
- A typo or a broken link. Small, and we still want to know.
- A privacy request. A copy of what we hold, a correction, or deletion. Email from the address you ordered with.
- Press. We will answer questions about this website and about how we write it. We cannot speak for the manufacturer.
- Your own experience of the product. Including if nothing happened. Especially if nothing happened.
What the inbox cannot do is look up your order, change an address, or process a refund. It has no access to the order system. A refund request sent here has to be forwarded, and that costs you days inside a window that does not pause.
What we will and will not tell you
| If you ask | What you will get |
|---|---|
| How much of an ingredient is in a serving | "Not published." We do not know and nobody outside the company does |
| Whether it will work for you | No prediction. There is no trial of this formula, and we will not guess |
| Whether you should take it with your medication | A pointer to the interactions page and a recommendation to ask a clinician |
| Whether a bottle from a marketplace is genuine | A lot-number check on the phone, and an honest note that storage cannot be verified |
| For the certificate of analysis | We will pass the request on. We have not seen it either, and we do not publish documents we have not read |
| Where the exact price of shipping is | The checkout page. It is not published to this website |
This is a shorter list of answers than most supplement websites offer, and that is deliberate. A desk that answers everything confidently is a desk that is guessing at some of it.
Contact details in one block
Everything on one card, in case you want to save it somewhere.
- Seller
- Breathizene — USA Authorized BreathiZen Retailer
- Order desk
- +1 (302) 200-3480
- Desk hours
- Monday to Friday, 9:00am to 5:00pm Eastern Time
- Website inbox
- [email protected]
- Office address
- 810 Seventh Avenue, Floor 9 New York, NY 10019 USA
- Returns address
- 230 Park Avenue, Floor 10 New York, NY 10169 USA
- Guarantee
- 60-day money-back guarantee, from your order date
- Current lot
- BRE-26/BR-6580
- Market
- United States
- Last updated
- September 22, 2026
Save the phone number before you need it. The most common reason people miss a 60-day window is not indecision but the ten minutes it takes to find a number at the moment they finally decide to act.
Before you call, three common answers
These three account for most of the calls the desk takes.
"Where is my parcel?"
Tracking in your order email, and remember that a newly created label shows no movement for the first day or two. If it has genuinely not moved in several days, then call.
Check the email first
"How much is in a serving?"
Not published. The desk cannot tell you either, and neither can we. That answer will not change on the phone.
See the label page
"Will it work for me?"
Nobody can answer that. There is no trial of the finished formula, and the honest response is to try one bottle inside the guarantee rather than ask for a prediction.
See the timeline page
That leaves orders, returns, address changes, damaged parcels and lot checks, which is exactly what the desk is good at. Calling about those gets you a fast, useful answer.
Feedback we actually want
Four kinds of message that make this website better.
- A fact on a page that is wrong. Show us how you know and we will correct it and move that page's updated date forward.
- A photograph of a Supplement Facts panel, if your bottle carries one. This is the single most useful thing a reader could send us, and it would change several pages.
- Your own experience of taking it, including if nothing happened. Especially if nothing happened, because that is the part most product websites never publish.
- A page that was confusing. If a page did not answer the question you arrived with, that is a fault in the page rather than in the question.
Send any of those to [email protected]. We read everything that arrives there, we reply on weekdays, and we would rather be told we are wrong than go on being wrong quietly.